Gedanken zu Experience und Service Design

1. Service Design Jam Freiburg

07.03.2013 in EventsService Design Thinking  von Katrin Mathis
Service Design Jam Freiburg

Inspired by music jam sessions the Global Service Jam was launched in 2011 in over 50 cities fathered by Markus Edgar Hormeß and Adam StJohn Lawrence of WorkPlayExperience in Nürnberg.

"In a spirit of experimentation, innovation, co-operation and friendly competition, teams will have less than 48 hours to develop and prototype completely new services inspired by a shared theme. At the end of the weekend, their collection of brand new services will be published to the world."


With almost 3000 participants in over 120 cities in 2013 the Global Service Jam is the biggest Service Design event worldwide. From 1 March to 3 March 84000 person-hours were invested into more than 500 projects. Last year the jams closest to Freiburg in Geneva, Luxemburg or Nürnberg were all around four hours away so I decided to host a Service Design Jam in Freiburg this year for the first time.



Design Thinking Hands-On Workshop in Freiburg

05.03.2013 in EnglishEvents  von Katrin Mathis

Engaging in Service Design for the last couple of years I had quickly come across Design Thinking. Trying to learn everything I could about Design Thinking, I took part in a workshop run by Daniel Bartel. Because I found the workshop so helpful in experiencing Design Thinking within a short timeframe, I invited him to hold another workshop in Freiburg. On Friday 1st March, 18 participants gathered at the stylish United Planet training center.


Design Thinking Hands-On Workshop in Freiburg

Als ich 2011 begonnen habe, mich mit Service Design zu beschäftigen, bin ich schnell auch auf Design Thinking gestoßen. Ich habe alles zu Design Thinking gelesen, was ich in die Finger bekam. Um erste praktische Erfahrung zu sammeln, nahm ich im August 2012 an einem Workshop von Daniel Bartel in München teil. Den Workshop fand ich so hilfreich, um Design Thinking innerhalb kürzester Zeit zu erleben, dass ich Daniel Bartel eingeladen habe, einen weiteren Workshop in Freiburg zu halten. Mit 18 Teilnehmenden war der Workshop im März 2013 restlos ausgebucht.


Usability Flaws of the DHL Packstation

13.02.2013 in EnglishInspirationUser Experience  von Katrin Mathis

For quite some time, I am a big fan of "Packstation" a service providing automated booths for self-service collection of parcels by DHL. Having started as a pilot project in 2001 there are now over 2500 Packstations in Germany so that according to DHL 90% of the population lives within 10 minutes of one (I wonder by with which means of transport though).


Creativity Lessons from Pixar

05.02.2013 in EnglishInspiration  von Katrin Mathis

On a recent visit to Hamburg, I used the opportunity to visit the exhibition "Pixar - 25 years of animation" at the "Museum für Kunst und Gewerbe." I found many similarities and inspiration related to my own work processes that I want to share today.


Watch the former dean of Pixar University Randy Nelson talk on the Collaborative Age:

Katrin Mathis, UX Konzepterin und Service Designerin aus Freiburg

Katrin Mathis
MBA in Service Innovation & Design und BSc in OnlineMedien berät seit über 10 Jahren Unternehmen, die digitale Transformation zum Nutzen ihrer Kunden einzusetzen.


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