Gedanken zu Experience und Service Design

Studying Interaction Design with Thousands Others on Coursera

03.04.2013 in EnglishNewsWeiterbildung  von Katrin Mathis

This week, a new Human-Computer Interaction (HCI) course started on Coursera. It is already the third issue of this 9 week long course taught by Standford University. Heather had told me about having taken the very first course at Girl Geek Dinner Freiburg and so I signed up for the second course starting in September 2012 to deepen my knowledge of Interaction Design and to give this new kind of e-learning a try. Here I want to share my experience for those who are still thinking about signing up for the newest course - it's not too late yet.


1. Service Design Jam Freiburg

07.03.2013 in EventsService Design Thinking  von Katrin Mathis
Service Design Jam Freiburg

Inspired by music jam sessions the Global Service Jam was launched in 2011 in over 50 cities fathered by Markus Edgar Hormeß and Adam StJohn Lawrence of WorkPlayExperience in Nürnberg.

"In a spirit of experimentation, innovation, co-operation and friendly competition, teams will have less than 48 hours to develop and prototype completely new services inspired by a shared theme. At the end of the weekend, their collection of brand new services will be published to the world."


With almost 3000 participants in over 120 cities in 2013 the Global Service Jam is the biggest Service Design event worldwide. From 1 March to 3 March 84000 person-hours were invested into more than 500 projects. Last year the jams closest to Freiburg in Geneva, Luxemburg or Nürnberg were all around four hours away so I decided to host a Service Design Jam in Freiburg this year for the first time.



Design Thinking Hands-On Workshop in Freiburg

05.03.2013 in EnglishEvents  von Katrin Mathis

Engaging in Service Design for the last couple of years I had quickly come across Design Thinking. Trying to learn everything I could about Design Thinking, I took part in a workshop run by Daniel Bartel. Because I found the workshop so helpful in experiencing Design Thinking within a short timeframe, I invited him to hold another workshop in Freiburg. On Friday 1st March, 18 participants gathered at the stylish United Planet training center.


Usability Flaws of the DHL Packstation

13.02.2013 in EnglishInspirationUser Experience  von Katrin Mathis

For quite some time, I am a big fan of "Packstation" a service providing automated booths for self-service collection of parcels by DHL. Having started as a pilot project in 2001 there are now over 2500 Packstations in Germany so that according to DHL 90% of the population lives within 10 minutes of one (I wonder by with which means of transport though).


新年快乐! Basic Chinese for Web Professionals

10.02.2013 in EnglishInspiration  von Katrin Mathis
Session notes Internet in China at Fucamp 2009

Some years ago, at Fucamp 2009 @jjweb held a compelling session on internet in China and the basic concepts of the Chinese language. I had never before considered learning Chinese but her talk inspired me to eventually sign up for a Chinese class.Today, as the Chinese celebrate the New Year of the Water Snake I want to share some basic concepts of the Chinese language.

Katrin Mathis, UX Konzepterin und Service Designerin aus Freiburg

Katrin Mathis
MBA in Service Innovation & Design und BSc in OnlineMedien berät seit über 10 Jahren Unternehmen, die digitale Transformation zum Nutzen ihrer Kunden einzusetzen.